Learn how the world’s best companies and organizations create authentic, compassionate and client-centered approaches and how this type of customer service can be applied to animal welfare. Discover how to create a more humane organization, and start moving towards real social change for people and animals. You can listen to this webinar at your convenience, any time 24/7.
By the end of this webinar, you can develop an understanding about:
How social change happens
Creating a customer engagement culture
Tips for customer‐facing staff
Customer service role models
This webinar is useful for hiring managers, board members and leadership of all animal welfare organizations and spay/neuter clinics.
Since 2006, Mills has served as CEO of Emancipet, a nonprofit working to build an affordable veterinary care system to serve the underserved. Under her leadership, Emancipet has opened seven low-cost pet health clinics in five cities—Austin, Pflugerville, Killeen, and Houston, TX, and Philadelphia, PA—and launched a national social change training program. Mills is passionate about solving social problems through her service as a board member, volunteer and consultant to other nonprofits.