A couple of weeks ago I wrote a blog about streaking and goals, with a suggestion to the field that we shift our goal and focus from euthanasia to live releases. Many of you connected with me to let me...
Even though I teach a lot of workshops on the topic, I recoil at the term “customer service.” To me, “customer service” all too often translates into a set of superficial practices that may be successful at keeping customers’ behaviors in line, but misses the whole point of the potential gold min...
There is a saying that goes, “There are 3 types of lies: lies, damn lies, and statistics.” As you can imagine, as a scientist this is not my favorite saying. However, there is some truth to it. Numbers, rates, and stats make many of us a bit dizzy – we shut down to the details – and when we can’t...